The Ministry of Justice (MOJ) last week announced that a
total of 209 rogue Claims Management Companies were shut down as part of a
clamp down on the industry between April and November last year (2012). A
further 140 companies have received warnings from the body, while three companies
were suspended.
The Claims Management Regulation Unit has stated that action
will be taken against those CMCs which cause customer upset by continuing to
break the rules put in place by the MOJ. The unit also has plans to work
alongside the Information Commissioners Office in a bid to eradicate unsolicited
telemarketing and text messaging within the industry.
Head of
Communications at WFAC, Simon Evans commented:
“As a Claims Management company specialising in claiming
back PPI, WFAC are pleased to learn that a substantial number of rogue firms
were last year shut down by the MOJ.
“At WFAC we work hard to provide a clear and transparent
service to our customers. WFAC operate a no-win no fee service and do not
charge upfront fees. Upon employment at WFAC our staff are provided with
modular training within the business to ensure the highest levels of customer
service. We strive to distinguish
ourselves from the rogue CMCs who continue to resist the set of regulations put
in place by the MOJ.
“We therefore fully support the recent clampdown by the MOJ
and Claims Management Regulatory Unit against rogue CMCs and are encouraged by
the promise that further action will be taken in 2013 to improve the Claims
Management Industry as a whole.
“It is important that the many people who are yet to claim
back their mis-sold PPI are not deterred from making a claim by the bad
practices of the few CMCs bringing a bad name to the industry. We hope we can
reassure customers that there are CMCs such as ourselves who are able to
provide a fair and reliable service should they choose to use a CMC to
represent them."
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